If you are not happy with your purchase, we will accept a return of an unused product within 14 days. Once we receive the returned item, Yoruba Gifts will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.
Yoruba Gifts will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be returned to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. In order to initiate a refund, Yoruba Gifts requires that you show proof of the status of your item upon delivery. You must obtain the return address and the return merchandise authorization (RMA) number via our customer support before returning.
We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service. Yoruba Gifts is not responsible for the return shipping costs.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. All goods will be inspected on return. In the unlikely event that an item is returned to us in an unsuitable condition, a refund will not be issued and you will be responsible for additional shipping fees if you wish to have the item returned.
You can contact our customer support at firstname.lastname@example.org.